When Twitter first came out, I didn’t really get it. You get 140 characters to compose a Tweet and then what??? Over time I became a believer and big fan.
By picking the right people and companies to follow (in subjects that interest you), Twitter could be a valuable tool. These days, it might just be the app on my phone that I check the most.
Through Twitter I’ve followed many news stories, found interesting article, made various connections and most importantly, used it for customer service related issues.
When it comes to travel and Twitter, I find some companies get it right. American Airlines, Delta and Club Carlson have been quick to respond and help resolve issues which otherwise may have taken much longer to resolve.
Continue reading United Wants You To Follow Them →