The fee recently came up for my Chase Ink Plus business credit card and I had a decision to make. I could pay the $95 annual fee or call in hoping to receive a retention offer.
(A few weeks back I wrote a post about getting a Chase Ink Bold retention offer. With no bonus offer received, I decided to close my account.)
When I called in to Chase, I mentioned that I was thinking of closing my Ink Plus card and asked if there were any bonus offers. The rep told me that she could “definitely take a look and didn’t want to lose me as a customer“.
Shortly after, she came back and told me that the system was declining the fee being waived. She also let me know that we could look at other possibilities.
I was curious to find out what these other possibilities could be but would ultimately not be impressed.
Since the system did not generate any bonus offers I could pay the fee to keep my account open. The other option was to do a product change to a no fee Chase Ink Cash.
In my post about my Chase Ink Bold, a few readers mentioned doing a product change which I said I wasn’t a fan of doing unless I got a bonus.
However, with the prospect of losing the ability to earn 5X points at office supply stores and on cell phone/ cable bills, I had to seriously consider the offer this time.
The rep went over the benefits of switching: there’s no annual fee, the card account # does not change and I’d still earn 5X points on cable, phone, internet & office supply up to $25K, instead of up to $50K with the Ink Plus.
In the end, I decided to accept the offer to switch my account to a Chase Ink Cash.
What do you think- good move or should I have just closed the account?
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