After paying the annual fee on my Chase British Airways Visa card for 2 years (so that I could earn the full 100,000 Avios bonus offer) the time had come to most likely close the card.
The Chase BA card comes with an annual fee of $95 and for my purposes the card isn’t worth paying for anymore.
I decided to give British Airways Visa customer service a call.
Even for no annual fee, this isn’t a card that I really need to hang on to. I mean, when the card offers another large sign up bonus in the future, I’ll just apply for it again! 🙂
After a brief hold I spoke to a friendly customer service representative. Immediately after saying that I was thinking of closing my account, the rep asked if it was due to the annual fee. I responded yes and said that I was calling to see if there were any offers available to me so I could keep my account open.
I was then told that there possibly were some offers but she’d have to connect me to the Loyalty Service Team. (Sounds pretty serious, right?)
After another round of greetings and getting my name confirmed by the rep, she told me that she had nothing to remove the annual fee.
So basically if I do get offered some points as a retention offer, I’d be paying for it.
I was then given my one and only offer: If I spend $1,500 in three months I’d be award 9,000 Avios.
I immediately turned the offer down.
First of all, there are cheaper ways to get more Avios. Second, I am currently working on finishing off the required spend to earn the bonus on another card. I’m also expecting another new card to be arriving within the next 2-3 days.
Just before I went ahead and gave the OK to close my account, I asked the rep if she could move my credit line from the BA card to another one of my accounts. She said it could probably be done but only if the card has the same liability on it as my BA card.
This was a first and something that I never heard of. In the end, I was able to move most of my credit onto another card.
What do you think of my Chase British Airways credit card retention offer? Let us know if you would’ve kept it or closed it.
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