A week back I wrote about possibly getting a Club Carlson credit card retention offer.
I had called about the card’s annual fee which the rep wasn’t able to waive. However, she told me that a request could be made to see if there were any offers available. I decided to pay the fee and see what offers might possibly come up.
However, I wasn’t confident that I’d actually hear back from a manager.
Last night after getting home from Travel Massive, I was surprised to have a message from a Club Carlson credit card rep. I was so surprised that it took a minute to remember why they’d possibly be calling me!
Well it turned out that they were calling to actually follow-up on my request for a retention offer.
Here is what I was told during my call.
While I was told during the voicemail that any supervisor could help me, the rep that answered my call looked over the notes and said that I received full compensation which included points and an e-certificate. He also let me know that if I closed my account I would get a full refund of the $75 fee I had paid.
I was then transferred to a supervisor.
I went through pretty much the same conversation with the supervisor and got the same bad news- I had received full compensation and no other compensation was currently available.
I then mentioned my concerns about the card with the loss of the second night free benefit. When he mentioned the 40K renewal points and I mentioned how the award night rates of many properties had gone up, making these points less valuable. The supervisor said that he had no idea that the rates had gone up!
He then mentioned that the renewal point amount was not going up and if the fee alone wasn’t worth the points, then maybe this wasn’t the best credit card for me anymore!
The only other thing mentioned was that if I spend $10,000 on the card in a year, I could earn a free night e-certificate. Only one certificate could be earned this way each year.
I asked if he knew if an e-certificate would be offered again next year and he was pretty sure that this benefit was a one time deal.
I decided to keep my card for one more year. I’m curious to see if anything else will be done to enhance the value of the Club Carlson credit card in the future.