This is really bizarre…
Last month I thought that I turned down a retention offer on my Citi AA Mastercard and closed my account.
I was told that the $95 balance from the annual fee would be removed and that the account was closed. However, when I checked into my Citi account a few times over the past month, it always showed that I still had a balance.
I didn’t think much of it until I received a bill for my closed account showing that I had a balance of $95.
Rather than wait, I decided to call Citi to find out what was going on.
I explained the situation and was then asked if I could be placed on hold. I was then connected with another representative and had to explain what was going on once again. I mentioned how I had called and closed the account and even provided the date of when I had previously called.
The rep then asked me if I use my miles. After saying yes, she offered me a retention bonus of 3,000 miles for spending $500 in three months.
This was really weird. Did I just receive another retention bonus offer for an account that I had been told was closed just last month?
I actually would’ve been very happy with this new offer if my annual fee of $95 would’ve also been waived. It was not.
In the end I turned down this new retention offer and confirmed that my account was really closed this time.
Has anyone else ever closed a credit card account to only find out that it wasn’t actually closed?