The time has come for the annual fee on my Citi American Airlines Mastercard and I wasn’t about to pay $95 to hold onto the card for another year.
I decided to call in to see if there were any interesting offers available for me before going ahead to close my card. In some ways I hoped there wasn’t. I’d like to thin out my stack of open cards before opening many more…
I called in and spoke to a friendly Citi rep and mentioned my concerns about paying the annual fee. I asked about being transferred to a retention specialist and within a couple of minutes I was finding out what they could do for me.
I again went over why I wanted to close my card and was then told that there was an offer available to me.
The rep told me that my account qualified for a $95 statement credit. Along with the credit I could earn 1,000 bonus miles per month when spending $1,000+ for up to 16 billing cycles.
Since I called in with concerns about the annual fee, the Citi rep probably thought I’d definitely keep my account open. Considering the issue I initially mentioned was solved why would I close!
Getting the card for another year, fee free sounds appealing but this isn’t a card that I’ve used much since earning my signup bonus. The 1,000 point per month bonus is also of little interest to me. I have a ton of AAdvantage miles (not that you could ever have too many!) so I am not focused on earning more at the moment. When I’m not working towards minimum spends on new cards, I’m trying to build up my Starwood account.
What do you think of this retention offer? Would you have kept the card open or closed it?