Yesterday afternoon I gave Citibank a call to see if there were any worthwhile retention offers available for my American Airlines Platinum Select American Express credit card.
Since I currently have a bunch of American Airlines cards, I was leaning toward closing this one unless an offer (while highly unlikely) seemed like one that I couldn’t refuse.
Here is the retention offer I received:
I dialed up the phone number on the back of my card and explained my situation to a rep. Within a moment I was told that my call would have to be transferred. I then spoke to the second rep. She too had to transfer me to another department.
This turned out to be a really long call for such a simple thing I was looking to do. I waited 9 minutes until I spoke to the third and final Citi AA phone rep.
When I mentioned that I was looking to close my card, I was immediately asked why and she said something like, “is it because of the fee”.
I mentioned that I wanted to close for a couple of reasons. The fee being one of them while the other being that I rarely use this card since I like using specific cards for different stores due to spend category bonuses etc…
I was then made an offer of a $95 statement credit. This was a good start to the offer since I’d actually come out ahead by $10. (My card has an $85 annual fee but I was offered an $95 credit!)
The only difference with the $95 statement credit this time around was that I’d have to spend $95 to get the credit to kick in.
For the next 16 billing cycles, I was offered the chance to earn a bonus of 1,000 bonus AAdvantage miles for spending $1,000 or more during each cycle.
This was pretty much the same offer I received last year! However, this time I wasn’t interested.
I currently have 3 Citi Executive cards along with a Citi AAdvantage Select which I got last month.
I have no real need to keep my Citi AA Amex card open since I want to thin out my open credit cards in anticipation of applying for new cards in 2015.
What would you do? Keep the card open since the fee was waived or cancel?
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