Due to the Coronavirus Pandemic, our flight on JetBlue to Ecuador was canceled. The miles I used to book the flight along with the taxes were promptly refunded. Soon after, Avianca canceled our flights from within Ecuador to the Galapagos.
We booked and paid for our flights on Avianca just weeks before (give or take) the cancellation. In the e-mail, Avianca mentioned we would be able to rebook which sounded pretty crazy if you ask me.
Find out more details in my post, REFUND Us: Avianca Cancels Flight, Says We Can Rebook Til 3/21.
My first post was published on March 20, 2020 and I’ve written two updates regarding the situation.
- Where Do We Stand With Getting A Refund From Avianca?
- Update: What’s Going On With Our Refund From Avianca?
After 60+ days, I finally got an answer from the airline regarding our refund request.
I was beyond happy (relieved) to get an e-mail that our refund had been authorized!
We’ve yet to pay the charge to our credit card but Avianca mentioned that the payment will be made back to the Visa. We plan to follow up with the credit card company (and supply them with a copy of the e-mail if needed) so we don’t have to pay the bill just to get it refunded back!
The refund could take up to 30 days. This seems a bit long considering transfers can be done instantly or within a day or two at most!
In the end, we had some headaches due to the situation. A refund should’ve been a given all along. Why would we be expected to take a credit for a flight the airline canceled!
I don’t know if Avianca decided to do the right thing due the claim I filed on their website, our DOT complaint or heard more info from the credit card company, but it doesn’t really matter as we’ll be getting a refund for a flight we wish we could have taken.