The Michael W Travels family was supposed to travel to Ecuador and the Galapagos over Spring Break in April.
Once the coronavirus started spreading, we knew it was highly unlikely that our trip would take place.
I tried filling out an online refund form with Avianca to cancel our flight from Guayaquil to the Galapagos but it would not work.
The following day, I checked online and saw that our flight was already canceled. At first, I didn’t have any e-mail from the airline regarding the cancellation but I did get one later that night.
While most would expect a refund for a canceled flight, Avianca stated “Your ticket will remain valid until you have a new travel date or decide to make the change.”
The problem is that visiting the Galapagos isn’t so simple. Who knows when the coronavirus pandemic will get under control. There’s no guarantee that we’ll find a deal on a flight back to Ecuador from the US. Due to seasickness, I wouldn’t want to visit the Galapagos during any other time of year as the water could be rougher.
I can’t find a clear date as to when Avianca said we’d have to reschedule our flight by, but I’m pretty sure that it was by March 30, 2021. That would be before next year’s spring break, not much help.
I’ve tried calling Avianca to request a refund but the line is always busy. Next we’ll call the credit card company and explain the situation. (The charge hasn’t posted to the newest statement.)
Hopefully, we’ll get a refund. The right to rebook isn’t so useful for a flight we probably won’t be able to take. I also don’t understand how Avianca can keep our money for a flight they canceled on us.
Due to the worldwide coronavirus pandemic, I feel that a refund should be given.
What do you think?