Last year I wrote about my SPG Amex business card retention offer.
I was offered a statement credit for my loyalty not a credit for my annual fee. This seemed like a play on words to me but it really made no difference either way.
The annual fee recently posted once again and it was time to make a call to see what Amex could do about my annual fee.
I called in and mentioned that I was thinking of closing my account to the rep. In previous years, the response would typically be- Why? We’d hate to see you go. You’ve been with us so long… Maybe they’d even go over all of the benefits of being a cardmember.
Well this time, all I got was sure, I can do that…
I then mentioned how I didn’t want to pay the fee as the rep was telling me to say yes so she could go ahead and close my account.
Before saying yes I asked if there were any offers to waive the fee or something along those lines.
I got a cold no, all cards come with an annual fee due to benefits that come with the card.
I debated calling back or asking for a retention line but then decided I’d actually rather close the card and reopen a new Amex SPG Business card in the future to get the signup bonus again.
In the end, the most surprising thing was how little the rep cared that I wanted to close my account. Not a question to find out why or any try to get me to change my mind…
How has your experience been recently with getting retention offers from American Express?