While checking in for my flight to Atlanta I decided to set up/ enroll in the United Text Messaging Service.
Since I have unlimited text messaging, I figured it couldn’t hurt or cost me anything extra for the service.
The questions I wondered was, would it be of any help?
I’ve only signed up for the text notifications with one other program and it never seems to work properly. What good is a message notifying you of a delay as you are boarding the plane?
Common sense says, none!
Anyway, so I headed to the airport yesterday. After killing some time I headed over to the gate to charge my phone.
Our original departure time was 3:05. As the flight time got near, I found out that the plane we’d be flying to Atlanta with hadn’t arrived yet. It looked like we might be in for a bit of a delay…
Although I heard the gate agent make several announcements, keeping us informed as to what was going on, there were no text messages!
Our flight started to board and I was waiting for my turn to step onto the plane when looked down at my phone and saw a text message.
I looked at the message at 3:25pm seeing a text letting me know that my 3:05 flight was delayed due to “aircraft preparation”.
Why would a text be sent out at 3:25 for a flight that should’ve taken off at 3:05? In the message United said it was delayed due to aircraft preparation-funny I thought it was delayed since the plane came in late (I believe from Houston).
FYI- The flight didn’t end up taking off until around 4:15 pm, over an hour late.
I did receive one other text from UA one minute after the first one. It let me know that our flight would now be departing at 4:00pm and arriving at 6:24 pm.
If United can not get out the text messages on time, what’s the point of offering the service?