United Airlines Text Messaging Service, A Major Waste

United AirlinesWhile checking in for my flight to Atlanta I decided to set up/ enroll in the United Text Messaging Service.

Since I have unlimited text messaging, I figured it couldn’t hurt or cost me anything extra for the service.

The questions I wondered was, would it be of any help?

I’ve only signed up for the text notifications with one other program and it never seems to work properly. What good is a message notifying you of a delay as you are boarding the plane?

Common sense says, none!

Anyway, so I headed to the airport yesterday. After killing some time I headed over to the gate to charge my phone.

Our original departure time was 3:05. As the flight time got near, I found out that the plane we’d be flying to Atlanta with hadn’t arrived yet. It looked like we might be in for a bit of a delay…

Although I heard the gate agent make several announcements, keeping us informed as to what was going on, there were no text messages!

United Airlines

Our flight started to board and I was waiting for my turn to step onto the plane when looked down at my phone and saw a text message.

I looked at the message at 3:25pm seeing a text letting me know that my 3:05 flight was delayed due to “aircraft preparation”.

Why would a text be sent out at 3:25 for a flight that should’ve taken off at 3:05? In the message United said it was delayed due to aircraft preparation-funny I thought it was delayed since the plane came in late (I believe from Houston).

FYI- The flight didn’t end up taking off until around 4:15 pm, over an hour late.

I did receive one other text from UA one minute after the first one. It let me know that our flight would now be departing at 4:00pm and arriving at 6:24 pm.

If United can not get out the text messages on time, what’s the point of offering the service?

5 thoughts on “United Airlines Text Messaging Service, A Major Waste

  1. While I have gotten United texts after the fact as well, I usually get them in a timely manner. Two weeks ago I got one about 1 pm for a 9 pm cancellation.

  2. I got an UNSOLICITED text telling me that I would now be receiving United flight updates.
    Then I got an alert to check in for my flight to Aruba. I AM NOT GOING TO ARUBA.
    When I typed STOP to cancel, I was told there would be a charge. I have unlimited texting, so why are they going to charge me to cancel a service I never signed up for?
    This is messed up beyond belief. And probably the person who should have received the text didn’t get it. Some service.

  3. Seventeen oy my employee’s and i have cancelled our flights on United , and booked on a competitor airline due to the dragging of a passenger off their plane that had a ticket. We the people stand for a lot. But not this. We have a new favorite airline. Thank you. This airline needs to be put completely out of business. alum i co. Industries

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