Category Archives: Perks

A Nice Gesture From Southwest Airlines

a birthday card with balloons on the beach

We took our first flights with Southwest Airlines in December 2012 and I’ve been a fan ever since.

Southwest seems to run a really efficient operation and offer some nice perks like 2 free checked bags at no extra cost. I also loved the friendly vibe that we felt from pretty much all of the Southwest employees.

Another thing that stood out with Southwest was that they seem to go that extra step to do some little things right. The first of those things was a nice, little perk that they offer to kids. 

Southwest sent me something else that stood out in mid- December.

a card with autographed text

Towards the end of the month, I received an envelope from Southwest. I figured that it was a statement with my account balance or something of that sort. To my surprise, the airline had sent me a birthday card! 

The card from Southwest said:

We appreciate having great Members like you in the Rapid Rewards family and hope you are enjoying the many benefits of your Membership. Warm wishes for a great birthday!-From all of us at Southwest Airlines Rapid Rewards

I know that a birthday card isn’t much but I appreciate the thought. I really would’ve appreciated some Rapid Reward points as a gift! 

I give Southwest a lot of credit for going that extra mile to make their members feel special. Good job to Southwest Airlines, you’ve once again made us fans of your airline. 

Many other airlines and businesses for that matter could learn a little from your kind and welcoming ways!

A Really Cool Perk For Kids from Southwest Airlines

A couple of months back Kim sent me an e-mail with a link to an article called Flights of Antsy which was posted online at DailyCandy. The article was about airline carriers that offer the best kid- friendly perks.
One perk on this list caught my attention. It was something offered by Southwest Airlines. However, the article was pretty old (from December 2007) so I didn’t know if the perk mentioned was still offered by Southwest.
Since Kim, Lucas and I were going to be flying Southwest Airlines on our trip to Louisville & Nashville, I had to look into it.
a child in a black jacket
Daily Candy had mentioned:

If it’s your child’s inaugural ride on Southwest Airlines, you can arrange for a First Time Flying Certificate. Or see if the pilot will give a cockpit tour before your plane takes off.

a child looking out a window at an airplane
Admiring the view

I would’ve been interested in finding out about a cockpit tour if Lucas was a bit older but this time around I didn’t bother asking about this option.

The perk I was really interested in getting for Lucas was the First Time Flying Certificate.
This wasn’t going to be Lucas’ first time flying. He’s had a very busy first year, but it was going to be his first time flying Southwest! (It was Kim and my first time too.)

I called up Southwest and asked about the certificate a couple of times. Each time the rep knew nothing about it. I figured that I’d wait to ask around at the airport.

When we arrived at LaGuardia Airport I headed over to the Southwest counter to get Lucas’ boarding ticket and check our bag. After sorting out these things I asked the agent if he knew about a First Time Flying Certificate for kids. He wasn’t sure about it and suggested that I ask a flight attendant while on our flight.

About half way through the first segment of our flight to Louisville I asked a flight attendant about the certificate. She happily responded yes that she knew about it and said she would check the back of the plane for me in a moment. She came back later on and said that they were out of certificates. Talk about disappointment. She did offer me a little coloring book and some wings for Lucas though.
(Probably not ideal toys for an 11.5 month old but a nice gesture & option for older kids.)

a plastic wrap with a cartoon character on it
Coloring Book, Crayon & Wings
a heart with wings and text on a green surface
Southwest Wings
When we landed in St. Louis I asked a gate agent about the certificate. He looked in a few cabinets and had no success finding one for us. My next chance at the certificate was on the flight from St. Louis to Louisville. The flight attendant knew about the certificate and looked in the front and back of the plane, asked other flight attendants if they had seen one and came up empty handed.
I was starting to wonder if these certificates existed anymore.They seemed to be the unicorn of Southwest Airlines!
While heading home from Nashville, I had to get a gate-tag for our stroller from one of the gate agents. I decided to ask her about the First Time Flyer Certificate. She looked all over and could not find one. She then called a supervisor at another part of the airport. She told me if they had one, they would bring it to me. She also mentioned that they seem to be cutting back on these kind of things. I appreciated her effort but once again there was no certificate to be had.
a certificate of flight registration
The Prized Certificate

I was now down to my last chances to try to find Lucas a certificate. Our first segment back to New York was from Nashville to Chicago. This time I struck gold. Within minutes of asking about the certificate, the flight attendant came back with one. She filled it out with Lucas’ name, dated it and signed the name of the three flight attendants on board.

Although the date of Lucas’ first Southwest flight is incorrect, I was successful in getting him a really cool souvenir! We plan on framing and hanging the certificate in Lucas’ room very soon.

It’s too bad that Southwest is cutting back on offering this kind of unique perk for kids. I can’t imagine that it will save them much money. I’d think that the memories and goodwill that it creates would outweigh the pennies each certificate costs to print.

If you know of any kid- friendly perks offered by other airlines, I’d love to hear about them. Maybe I can take advantage of some when Lucas flies again in the future!

Check out the DailyCandy article Flights of Antsy HERE

Free Perks For "Friends" of Four Points by Sheraton

a blue and white advertisement
Through September when you check in Mondays through Thursdays at a Four Points by Sheraton you’ll receive a Friends of Four Points token. (The token serves as an award voucher)
The token can be redeemed for a perk like:
  • Free specialty coffee
  • Free appetizer
  • Free treat or dessert
  • Buy 1 Get 1 Free best brew
Some of the terms:
  • Check-in to a Four Points by 9/30/12 to receive a token
  • One token per adult occupant per reservation will be given out
  • Every Four Points hotel around the world will offer only 1 of the 4 perks
  • Retail value of each perk: $5-$10
  • Voucher can be transferred and used at any Four Points around the world
  • Voucher expires 12/31/12
Find out which perk is being offered (at each hotelHERE
Book a room at a Four Points HERE