At the beginning of the month, Kim, Lucas and I got stuck in Orlando during our first trip of 2015. Our flight was cancelled due to a potential snow storm that was supposed to hit the NYC area on Super Bowl Sunday. From what friends told me, around the time our flight would’ve landed, the weather really wasn’t so bad…
Either way, I guess it’s better to be safe than take any chances flying into potentially bad weather.
The thing that bothered me most is that I got no notification from American Airlines about the cancellation.
I decided to call in to check for myself about the status of the flight and that is how I found out about the change. Had I know about the cancellation when the decision was made (who knows what time that was!), we could’ve planned our extra full day in Orlando more accordingly. Maybe we would’ve splurged and visited Epcot for the day.
It’s not like American doesn’t have my information stored in my AAdvantage account. They could’ve sent me an e-mail, texted or called me about the cancellation.
Maybe I am wrong and this is not their problem. I’d think it is since they made a judgement call in cancelling the flight.
I know a cancellation is a bit of a different situation than a flight delay but here are a couple of examples of airlines that notify you of changes.
Over the past few years, we’ve flown with Southwest a good number of times. Many of the flights have had short delays. Depending on the option I selected, Southwest either e-mailed or texted me to inform me of the change. I will say though that a few times I received the texts just as I was boarding the plane.
Next month we’ll be flying to Charleston with JetBlue. It turns out that our flight time has changed. I know the flight isn’t cancelled or delayed, it is a change in time. However, JetBlue sent out an e-mail to me a month before the flight.
Here is part of the e-mail:
The big change to our flight is on the return. Our flight home will be leaving Charleston 15 minutes earlier than had originally been scheduled. Not a big deal or big difference, but it was still nice to be notified by the airline of the change.
What do you think- if the airline has your e-mail address and contact number listed with the booking, should it be their responsibility to let you know of a change or cancellation?
I’d give a definite yes.
With the technology available to us these days, sending an automated phone message or text shouldn’t be so hard to figure out. (Just don’t ask me. I am clueless when it comes to tech.)