It seems to me like just about every Uber makes the news, it’s with a negative twist…
Many of us have heard about the Uber horror stories like $94 for a 2 Mile Ride and the twenty-minute ride which cost $362. Well here is another awful Uber story where another passenger may have been taken for a ride which really cost her…
Meagan, a food writer/ blogger was at her company holiday party on Park Avenue South in New York City this past Thursday. She ordered a Uber to take her back to Hoboken which is just 4.8 miles away.
Gothamist writes that “she was feeling ill and tired that night and ended up passing out in the car“. (My guess is Gothamist’s description of her illness might just be code for her being drunk.) When Meagan woke up she was shocked to see a bill for $293!
If you look at the bill shown above, you can see that Meagan’s driver Adnan was nice enough to take her on the sightseeing route of Manhattan. He went zigzagging back and forth, driving over 14 miles before getting her back to Hoboken!
Meagan said that she remembered waking up and being told that there was a lot of traffic. Little did she realize that she was being taken for the priciest cab ride of her life.
She’s contacted Uber about the situation through e-mail and twitter but hasn’t gotten what she feels is a fair response. She says that “If they took care of it or issued an apology/refund, I wouldn’t be writing“.
Meagan uses Uber regularly and has never had an issue with them before. Due to this situation, her 14+ mile odyssey will probably be he last times she ever using the service.
It sounds to me like Meagan is getting the raw end of the deal and is not experiencing the impressive customer service that I did when I was refunded $24.
Are you a Uber user? If so, what have you experiences been like?
Find out more details about the story from Gothamist here.