Tag Archives: Toronto

Cancelled Flight, Marriott Customer Service Impresses

Marriott Customer Service

I’ve recently¬†written¬†about some problems related to our short trip to Toronto, Canada.

The first problem occurred when we were supposed to go on the trip a few weeks back. I was checking my British Airways account when I noticed that our flight to Toronto had been cancelled. This led me to ask British Airways- Where’s My 40,500 Avios + $143.79.

We then got rebooked for the following week. More bad luck soon followed. We had a cancelled flight in biz class and had to fly coach. I then wondered if I was owed compensation. (I certainly feel that we are…) Continue reading Cancelled Flight, Marriott Customer Service Impresses

Cancelled Flight in Biz, Flew Coach. Am I Owed Compensation?

cancelled flight

A couple of days back I wrote about how British Airways owed me 40,500 Avios + $143.79 due to a mistake they made with a recent booking.

Because of a BA error, I ended up with a cancelled flight from New York to Toronto. After a lengthy call, Kim, Lucas and I were booked for the following week in business class.

More bad luck hit us on flight day and our flight was cancelled. Continue reading Cancelled Flight in Biz, Flew Coach. Am I Owed Compensation?

British Airways, Where’s my 40,500 Avios + $143.79

British Airways

On October 22 I booked a long weekend for Kim, Lucas and I to Toronto using British Airways Avios. At just 4,500 Avios (points) each way from NYC this was definitely a bargain (although the cost will be going up soon to 7,500).

I searched at BA.com and found the flights I needed (out of JFK Airport) but I wasn’t able to book online due to issues with the flight home on TAM. I called in to take care of the issue which led to a 40 minute + call to get things sorted out. BA also had to call me back two times since it took so long!

This annoying booking experience was the start of possibly our most annoying and painful travel experience in many years. Continue reading British Airways, Where’s my 40,500 Avios + $143.79