During our first trip of 2014 to Oslo we got stuck thanks to an approaching winter storm back at home.

Rather than head over to the airport, I called United through Skype and got us rebooked for the following day.  We didn’t mind the extra day in Oslo (we really enjoyed the city), but an extra day meant extra costs.

While rebooking my flight, I had asked the United phone rep who was responsible for our accommodations and she was somewhat rude and matter of fact in telling me that we were.

The following day I found out that 2 other passengers had their hotel stay and meals covered by United! Find out all about it in my post Hey United, I Want My $158+ Back.

Continue reading Update 3: Hey United, I Want My $158+ Back →

This isn’t exactly an update. It’s more of a debate about what my next step should be related to getting my $$$ back from United after being stuck in Oslo due to an approaching winter storm.

Check out what we did during our first day in Oslo here.

A brief recap: Our flight home from Oslo was cancelled and rather than heading to the airport, I called United through Skype. I was able to get our tickets reserved to fly home the following day. After dealing with this, I asked the United rep about accommodations and was told that we were on our own.

Continue reading Update 2: Hey United, I Want My $158+ Back →

A couple of days back I wrote about an issue that we had during our trip to Oslo. Our flight home was cancelled due to an approaching winter storm coming to the NYC area.

After having a nice (extra) day in Oslo, we headed to the airport for our flight home a day later than originally planned. While there I had a couple of conversations with other stranded passengers who were also on our flight. I found out that while United told me that I was on my own in booking my accomodations, these 2 other passengers had their hotel stay and meals covered by the airline.

This new found information led me to have a discussion with United’s only surpervisor at Oslo Airport (OSL).  Check out my post Hey United, I Want My $158+ Back if you are curious about the rules and regulations that I discovered. 

After writing my post and following the United Supervisor’s instructions on how to claim my money back for our hotel stay and meals, I was shocked at the automated response that I received.

Continue reading Update: Hey United, I Want My $158+ Back →

We finally made it home from our first trip of 2014 to Oslo, Norway. We had a great time and really enjoyed the city, even with its sky-high prices.

A couple of days back I wrote how we were Stuck In Oslo Thanks To An Approaching Winter Storm. Our flight was cancelled due to a snow storm forecasted for the NYC area. While some flights made it into Newark-Liberty Airport, United went ahead and pre-emptively cancelled ours.

In my post about being stuck in Oslo, I forgot to mention something pretty important. While on the phone with United customer service, I asked about accommodations and who was responsible. The representative was very short with me (code for rude) and said that we were responsible. Her response was something like well it’s not like we wanted to cancel the flight and not get everybody home.

Continue reading Hey United, I Want My $158+ Back →