Category Archives: JetBlue

jetBlue Confuses Me

Cancelled, Flights, JetBlue, New Orleans
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Back in December I wrote about the jetBlue TrueBlue program. The post was about how you need to Be Careful With Your Points. The program has a very limited way to keep your account active. You can only extend the expiration date by earning points by flying or using a jetBlue Amex card.

When I learned about this I was pretty surprised. Most airline and hotel programs allow you to extend your expiration by dining or shopping at an online portal. JetBlue seemed to be pretty customer- unfriendly if you ask me.

Just before my TrueBlue points were about to expire in December, I booked Kim and I on a one way flight from New Orleans to New York for May 16. (I booked a flight from NY on Southwest)

I had posted my jetBlue- Be Careful information to frequent flyer site Flyertalk. The post got a good amount of views and a bunch of comments. There hadn’t been any comments on the post in about a month until I noticed a new one last night.
On April 28, Flyertalk member AMflier wrote:

You need to fly before the expiration date. Months before my points expired I booked a flight that departed 2 weeks after the expiration date. I thought I was safe. They deleted the points. Several calls and visits to the customer service desk didn’t get the points reinstated. 

AMflier’s comment got me thinking that I better check my jetBlue account. I wasn’t sure if he meant that they cancelled his flight or just took away his remaining points.

I logged in saw some pretty confusing information. 
Check out the image below:

a screenshot of a flight schedule

I saw that our flight status was confirmed but below that it stated in red: This itinerary has been cancelled.

I immediately called up jetBlue customer service. After a brief hold I explained the situation to the representative. She looked up my details and told me that the flight had changed. The flight would be arriving back in NY a minute early (1:39 instead of 1:40) so the system shows this as a cancelled flight! 

Now I was even more confused. What did this mean? Were we on the new flight or not. We certainly did not mind returning home a full minute earlier than the original flight. It also wasn’t like jetBlue even contacted us to let us know about this important change.

I was assured that we were still booked on our flight home from New Orleans but the rep could not explain why the website showed our itinerary as cancelled. I asked if this happens a lot and if she gets lots of calls about this. She said that she gets calls like this a few times per week.

Hopefully we’ll make it home from New Orleans with jetBlue on May 16. I think that I’ll call one more time to confirm my reservation later in the week!

JetBlue TrueBlue- Be Careful With Your Points

Expiring, JetBlue, Points, TrueBlue
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In early November I came across some very important information regarding jetBlue’s mileage program- TrueBlue.                                                                       

I had a little over 25,000 TrueBlue points in my account (thanks to the jetBlue Amex card sign up bonus) that were going to expire on December 31. There isn’t any dining or shopping program affiliated with JetBlue. I figured that I could just transfer a small amount of American Express Membership Rewards points to my TrueBlue account to extend the expiration date.

While chatting with my brother, I told him my plan to keep my TrueBlue account active. He told me that he had heard that transfering points would not help to extend my account’s points from expiring!

I was totally surprised by this information. I checked online and called JetBlue. They had confirmed that what my brother had said was true.

The only ways to keep jetBlue points from expiring is:

  1. Earn points by flying 
  2. Use your jetBlue American Express card on eligible purchases

Earning points by either of these methods must be done at least once in a 12 month period.

I wasn’t looking to pay for a flight on jetBlue and I no longer had the JB Amex card so I had to get creative and use these miles before I lost them.

My original plan was to find a flight for Kim and I that would be covered by my TrueBlue miles. I searched quite a bit and didn’t come up with much. I found flights from NYC to Portland, Maine or Pittsburgh, Pennsylvania but we decided against these options. 

I had to start thinking of some other ideas and decided to use my points towards a trip to New Orleans for May 2013.

I booked a flight on Southwest from New York to New Orleans for 9,600 points thanks to the SW Companion Pass. For the flight home I booked the flight from New Orleans back to New York with my jetBlue points.

In the end, I still have around 4,000 TrueBlue points left. Odds are they will just expire but at least I found a good way to put most of my points to use.

This is just a friendly reminder that if you have jetBlue points expiring soon be careful. If you don’t have the jetBlue Amex or plan to purchase a JB flight soon, you better start thinking about booking a flight with your points. 

Use ’em or lose ’em…

JetBlue: The Think Up! Contest- Win Flights For A Year

Contest, Facebook, Flights, JetBlue, Tablet, Win
a white rectangular object with blue text

JetBlue is looking for help with creating it’s first tablet experience.

They would like to hear what you would like to see on a tablet. Come up with an idea and if you’re idea gets the most votes, you will win flights for an entire year! 
Ideas are entered through Facebook in The Think Up! Contest.

Here is how this contest works:

  1. Submit your idea
  2. JetBlue experts will review and select the best five ideas in each category (Functional, Fun & Games, Ticketing & Sales, Loyalty & TrueBlue, Educational and Other) will be posted as finalists
  3. Customers then get a chance to vote for their favorites ideas
  4. The five ideas with the most votes (regardless of category) will win flights for a year

The Grand Prize: Flights For A Year

  • Each winner will get two travel certificates each month for twelve months. Each certificate is good for the base fare of a roundtrip JetBlue flight for that month. The winner must pay government taxes and fees.
The Rules:

  • Open to legal residents of the 50 United States and D.C. 
  • Must be at least 18 years old at time of entry
  • You may submit more than one idea as long as each gets it’s own submission

Enter by December 2, 2012

If you think that you have a great idea for the JetBlue tablet experience, submit it HERE.

JetBlue- Get Away With It Game Show Contest

Game Show, JetBlue, JetBlue Getaways, Skype, Vacation Packages
a man in a suit and tie

JetBlue Getaways is running a game show style contest where you can win one of several  vacation packages. To play the game you participate live through Skype
If selected you will have to answer various questions over a couple of rounds to have a chance at one of the grand prizes.
The Prizes: 4 day/ 3 night Vacation Packages including flights & hotel to:
  • Riviera Maya- Mayakoba Resort
  • Turks & Caicos- Seven Stars Resort on Grace Beach
  • Cancun- Westin Laguna mar Ocean Resort
  • Bermuda- Fairmont Southhampton
  • Las Vegas- Hard Rock Hotel & Casino
They will also be giving away lots of $50 JetBlue Getaways promo codes

Open to legal residents of the 50 U.S. states and D.C.
Must be 18 years old at time of entry
There are a bunch of funny rules listed in the terms. 
Here are a couple:
  1. Contestants must be fully and appropriately dressed at all times
  2. Contestants may not wear any costumes or disguises
Application period for game show ends June 22, 2012 at 5:00 pm ET

Sign up for the JetBlue Get Away With It Contest HERE

JetBlue- Living Social: $25 for $50

Deal Bucks, JetBlue, JFK, Living Social, NYC
a close-up of a logo

JetBlue is back on Living Social- spend $25 and get $50 towards select flights
Fly from NYC (JFK) to

  • Chicago (ORD)
  • Denver (DEN)
  • Phoenix (PHX)
  • Austin (AUS)

Offer good for travel from April 10 to May 23
Voucher contains unique promo code which must be used by May 16

If the voucher is not used by May 16, you will receive Living Social Deal Bucks for the amount paid which is good towards other future purchases. This makes the deal pretty much risk free.

To find out more about this deal click here

Jetblue- Living Social Deal: $75 Towards Flight from JFK to San Francisco for $25

JetBlue, JFK, Living Social, San Francisco

Living Social has a deal on Jetblue for a flight from JFK to San Francisco.
For $25 you get a voucher good for $75.

This deal is pretty much risk free. If you don’t get to use your voucher by the expiration date, it will have no value on Jetblue. However you will receive Deal Bucks from Living Social for the amount paid credited to your account.

  • Voucher contains promo code good for use until 4/6/12 for roundtrip base fare from JFK to SFO.
  • Travel from 2/21/12 to 5/23/12.
  • Blackout Dates: 4/5-4/16/12

Read more about the offer and purchase at  LivingSocial.com.

Jetblue: New Redesigned Website & iPhone App

App, iPhone, JetBlue, jetblue.com, Site

I downloaded the new Jetblue iPhone app a few days ago and was told in the same e-mail that a new redesigned website was coming.
Yesterday I received an e-mail from Jetblue once again that the new site was up and running.

Some highlights of the new site:

  • See customized fares & deals: We know where you fly from the most—see fares based on your most frequent departure locations. So if New York’s JFK is your home airport, we’ll show you trips from that location, making it easier to find the deals that matter to you. We’ll even show you how many seats are left for a particular flight.
  • Get real-time updates: Tracking your flights has never been easier. When your trip is approaching, the homepage on jetblue.com will show real-time updates on your flight, with links to everything else you need to know. You can even print your boarding pass.
  • Connect and share travel plans with people in your life:  Now it’s even easier to stay connected on the run—share your travel plans with friends and family on social media networks.
  • Get a ride from the airport: Our new Pick Me Up feature lets you send your itinerary along with directions to the arrival airport, so the person picking you up will never miss a step.
  • Navigate with ease: Everything you need to know about JetBlue is a single click away, thanks to our new, user-friendly navigation bar
  • Sign in to TrueBlue: Get an even more personalized experience when you sign in to your TrueBlue account, where you’ll find information that’s important to you.

(Info above from jetblue.com)

Check out the new Jetblue.com here

Hawaiian Airlines To Use JetBlue’s Terminal 5 at JFK Airport

Hawaiian Airlines, Honolulu, JetBlue, JFK, New York

Hawaiian Airlines will become JetBlue’s first airline partner to use Terminal 5 at JFK Airport in NYC. Hawaiian will offer daily flights to/ from JFK which will make travel to Hawaii much more convenient for the East Coast.

Starting in June- Hawaiian Flight 51 will depart JFK daily at 10:00AM and arrive in Honolulu at 3:00PM. Flight 50 will depart Honolulu at 3:05PM and arrive in NY at 6:55AM the following morning.

The Hawaiian Air/ JetBlue partnership will allow passengers to fly both airlines on a single ticket. Travellers will also be able to earn and redeem miles on each other’s flights starting with the NY service in June.

Win Two Tickets To South Africa

JetBlue, Miles, South African Airways, Tickets, Win
a close-up of a sign

 South African Airways is giving away two tickets to South Africa

All you need to do is enter your name and e-mail address by 1/20/12 to enter. Winner will be picked on January 31, 2012.
Grand Prize: Two round trip tickets to Johannesburg or Cape Town, South Africa from Washington (IAD) or New York (JFK) on board South African Airways.
 -This offer is open to legal residents of the 50 United States & Wash D.C. and Canada
-You must be 21 years old

-Prize valued at $3200 USD

This offer is part of a promo called 10,000 Reasons To Buy A Ticket on South African Airways:
“South African Airways and JetBlue have teamed up to make travel more rewarding… Like 10,000 TrueBlue® points more rewarding! And that’s a whole lotta points. So many points, in fact, that if you play your cards right, it could be enough to redeem for a free* flight!”
A nice part of this bonus is that if you book a flight you can earn points on JetBlue AND SAA!
I am not interested in purchasing a flight to South Africa at the moment, I’ve been there two times. But I am definitely interested in winning a free flight!!!
You can sign up for both promos by clicking here.