Category Archives: Flights

jetBlue Confuses Me

Back in December I wrote about the jetBlue TrueBlue program. The post was about how you need to Be Careful With Your Points. The program has a very limited way to keep your account active. You can only extend the expiration date by earning points by flying or using a jetBlue Amex card.

When I learned about this I was pretty surprised. Most airline and hotel programs allow you to extend your expiration by dining or shopping at an online portal. JetBlue seemed to be pretty customer- unfriendly if you ask me.

Just before my TrueBlue points were about to expire in December, I booked Kim and I on a one way flight from New Orleans to New York for May 16. (I booked a flight from NY on Southwest)

I had posted my jetBlue- Be Careful information to frequent flyer site Flyertalk. The post got a good amount of views and a bunch of comments. There hadn’t been any comments on the post in about a month until I noticed a new one last night.
On April 28, Flyertalk member AMflier wrote:

You need to fly before the expiration date. Months before my points expired I booked a flight that departed 2 weeks after the expiration date. I thought I was safe. They deleted the points. Several calls and visits to the customer service desk didn’t get the points reinstated. 

AMflier’s comment got me thinking that I better check my jetBlue account. I wasn’t sure if he meant that they cancelled his flight or just took away his remaining points.

I logged in saw some pretty confusing information. 
Check out the image below:

I saw that our flight status was confirmed but below that it stated in red: This itinerary has been cancelled.

I immediately called up jetBlue customer service. After a brief hold I explained the situation to the representative. She looked up my details and told me that the flight had changed. The flight would be arriving back in NY a minute early (1:39 instead of 1:40) so the system shows this as a cancelled flight! 

Now I was even more confused. What did this mean? Were we on the new flight or not. We certainly did not mind returning home a full minute earlier than the original flight. It also wasn’t like jetBlue even contacted us to let us know about this important change.

I was assured that we were still booked on our flight home from New Orleans but the rep could not explain why the website showed our itinerary as cancelled. I asked if this happens a lot and if she gets lots of calls about this. She said that she gets calls like this a few times per week.

Hopefully we’ll make it home from New Orleans with jetBlue on May 16. I think that I’ll call one more time to confirm my reservation later in the week!

JetBlue: The Think Up! Contest- Win Flights For A Year

JetBlue is looking for help with creating it’s first tablet experience.

They would like to hear what you would like to see on a tablet. Come up with an idea and if you’re idea gets the most votes, you will win flights for an entire year! 
Ideas are entered through Facebook in The Think Up! Contest.

Here is how this contest works:

  1. Submit your idea
  2. JetBlue experts will review and select the best five ideas in each category (Functional, Fun & Games, Ticketing & Sales, Loyalty & TrueBlue, Educational and Other) will be posted as finalists
  3. Customers then get a chance to vote for their favorites ideas
  4. The five ideas with the most votes (regardless of category) will win flights for a year

The Grand Prize: Flights For A Year

  • Each winner will get two travel certificates each month for twelve months. Each certificate is good for the base fare of a roundtrip JetBlue flight for that month. The winner must pay government taxes and fees.
The Rules:

  • Open to legal residents of the 50 United States and D.C. 
  • Must be at least 18 years old at time of entry
  • You may submit more than one idea as long as each gets it’s own submission

Enter by December 2, 2012

If you think that you have a great idea for the JetBlue tablet experience, submit it HERE.

KLM.com Affinity Search Tool

If you are unsure where to go on your next trip, KLM wants to help you out!

The KLM Affinity Search is an interactive map which shows the price of destinations all over the world based on your Travel Dates, Departure City and Budget.

I tried out the Affinity Search and thought it was an interesting and fun way to search for a flight. 

For my search, I put in fixed dates, departing from JFK airport. For the budget I selected a maximum price of $1,000. (It would be great if they added the option to search by redeeming miles although I’m sure far less results would come up.)
The KLM Affinity Search found me 16 fights which were all to Europe using my chosen selections. 
Here are some of the flights the search came up with:
  • Moscow for $703
  • Reykjavic for $737
  • Dublin for $853
  • Zurich for $907
  • Tallinn for $986
  • London for $998 

I already have my flight booked for my trip in August but if I was still looking, I would’ve been willing to consider Dublin or Reykjavic. Both seem to be priced pretty fair for summer travel and are places that I would eventually like to visit.

The Affinity Search is definitely worth checking out but I am not sure that I would rely on it to pick my next trip destination out for me. Would you?

Try out the KLM Affinity Search Here