United Airlines has had a tough past couple of months with frequent bad customer service.
There was the ugly incident with the dentist, a scorpion stung a passenger on a flight and a couple flying to their destination was kicked off of a flight.
In the latest incident, a passenger is claiming that his reservation was cancelled by United Airlines for filming a disagreement.
The passenger, Navang Oza was checking in for his flight from New Orleans, home to San Francisco when the situation took place.
A United agent wanted to charge him $300 for his luggage but Oza claimed he paid $125 on the first part of his trip. Oza says that when he couldn’t get an explanation, he decided to film the disagreement.
In a video shared to Twitter, the United Airlines agent can be heard saying ” You do not have my permission to videotape”. It’s actually kind of funny because she then starts to also record him.
Oza says that he didn’t know that she could cancel his reservation just because he started recording. United is now investigating what took place. United even apologized in a statement saying ” The video does not reflect the positive customer experience we strive to offer, and for that we apologize…”
Oza ended up rebooking his flight home on another airline.
While the United Airlines employee does come off as pretty rude, it isn’t clear who was really in the wrong here. The passenger, Oza was questioning an over-sized bag fee which he may have owed.
Find out more from the New York Post here.
(image above: wikicommons)