At the beginning of March I wrote about how Theo’s coach lap baby ticket to Ireland cost $350+. (Check out my Ireland trip planning post here.)
Had OTA Explore Trip called British Airways to book Theo’s lap baby ticket on one of the occasions that I called, the taxes/ fees would’ve been a lot cheaper.
Not only did Explore Trip cost us money, they also caused lots of headaches at every airport we flew through. Checking in took extended amounts of time and for our final flight home we were one of the last to board.
When I was told the cost of Theo’s ticket at JFK Airport I was definitely pissed off. However, you can’t let something like this mess up your trip. I figured once we got home, I’d come up with a plan.
I decided to ask my friend and fellow BoardingArea blogger, Alexander Bachuwa his thoughts on my situation.
Besides blogging at The Points of Life, he’s a New York attorney who focuses on consumer and international dispute resolution. Alexander also writes Frequent Miler’s Fine Print and has posted on The Points Guy.
After explaining the situation, Alex felt that I had a case. It was tough to assign a value as to what I’d be asking for since I do not know what Theo’s lap baby ticket should’ve cost. I also don’t know if headaches caused by Explore Trip have any value.
What I do know is that Explore Trip should be held accountable in some way for not doing their job by refusing to call British Airways to book the lap baby ticket.
I sent Alex all of the details of our booking as well as the cost associated with Theo’s ticket. He then went ahead and sent an intent to file a claim to Explore Trip.
So that’s where we’re at. I don’t really know how this will go or end, but I’ll definitely keep you updated when I have more info to share.
If you have a legal matter related to travel or credit cards that you might have a claim for, check out Alexander’s website bachuwalaw.com.