Is British Airways heartless?
After reading an article that Kim sent me from the New York Post I’d definitely say yes.
Imagine you need to cancel your flight for a serious medical issue. Should the airline reimburse you? I’d say that it definitely depends on the situation.
Here is what happened.
Jahmila Kelly booked a flight from London to Saint Lucia for March 17. She then got some horrible news- she was diagnosed with a brain tumor and told that she can’t fly. Her operation is scheduled for March 4, just a couple of weeks before her trip.
When Kelly was diagnosed in January, she called her travel agent Netflights. She was told that it was up to British Airways to give her a refund. She then contacted BA and was sent back to Netflights.
According to the Post, “The round-trip ticket, valued at $1,114, was issued under the condition that it is nonrefundable“.
British Airways is supposedly investigating the case.
So what do you think- should BA give a refund due to the situation? I’d vote yes.
Find out more from the NY Post here.