After I got home from work I stopped by the BoardingArea homepage and saw a couple of reports of British Airways Avios accounts being hacked.
It seems that many Avios accounts were hacked and British Airways may have used a preventative measure to protect others by locking their accounts and/ or zeroing the balance for now.
I tried logging into my account and got a message in red of “We are not able to recognize your membership number that you have supplied…”
I figured great, guess I’m one of the lucky ones to have an issue with this.
I reset my password which took under a minute and saw this:
I then scrolled a bit further and was happy to see that Kim’s account seems to be OK.
I then scrolled a bit further to see My recent transactions.
The most recent transaction was from today, March 27, 2015. It showed a description of Ex-gratia. This was followed by a negative Avios balance which reflected the exact amount of points missing. (Among the missing Avios were those transferred from Amex points with a 40% bonus back in mid- January.)
I’ve gone on to read a couple of other reports of BA Avios accounts being compromised. It looks like calling in might come with a two-hour hold time so I think I’ll just wait it out for now and keep checking my account to make sure my balance returns.
If my points are not returned I’ll try to contact BA after the weekend.
What do you think- should I be worried about this issue or did BA temporarily remove the points to protect them from hackers?
Was your account compromised? If so, what is your course of action going to be?