Yesterday many of us noticed that our British Airways Avios balances were zeroed out to supposedly protect us from being hacked.
It was rather odd that British didn’t (and still hasn’t) communicated with us about exactly what is going on.
I wrote a post last night, Hey British Airways, Where Are My Avios.
My plan was to call BA after the weekend if my Avios weren’t restored to my account and inquire as to what was going on.
I decided to tweet a link to my post to the @British_Airways Twitter account, hoping but not really expecting a response.
I didn’t think much more about my tweet during the rest of the day until I had a notification. I figured it had something to do with other, more recent posts but I was happy to see a response from BA!
The tweet included some important details about what happened as well as what will happen with my Avios which are currently not in my account.
Here is the tweet:
It turns out and like stated in last night’s post, BA has protected our Avios. I want to say good job to them and thank you, but wouldn’t it be nice to let your customers know that you emptied their accounts for just that reason?
I have to say that if I had randomly logged in and saw a zero balance, it’s safe to say I may have freaked out! Well maybe not exactly, but it would’ve been of great concern.
Through the tweet, British Airways also said that Avios will be automatically re-credited to my account in the coming days.
Since I am not in a rush to use my Avios, I’ll be waiting for my Avios to return and see no need in calling in after the weekend.
What do you think of this whole event with our Avios going adios without any warning?
Could British have handled it and communicated what was going on a bit better? I’d say for sure, yes….