Flashback Friday: Our First Time Flying Southwest Airlines- I’m Impressed

FlashbackFriLast week’s Flashback post was related to Southwest Airlines so I figured it was best to follow up with one about our first time flying with them.

Many people would rather not step foot on Southwest but Kim and I feel quite differently about the airline. We find them to be a bit quirky and different in the way that things are done… and we like that!

Since writing about our first trip on Southwest, we’ve flown with them 3-4 more times. We’ve had positive experiences and find them to be a great option for domestic flights.

Here is the post:

  • Our First Time Flying Southwest Airlines- I’m Impressed

This post was originally published on January 14, 2013

a blue and red airplane with black text

Kim and I were pleasantly surprised by our flights on Southwest. We found the airline to actually be very good! (We flew SW on our recent trip to Louisville & Nashville.)

I earned Companion Pass status with Southwest which allows Kim to fly for free on any flight I book with points or cash. This will allow us to take (most likely) 2-3 more domestic trips with SW during 2013.

The employees just might be the friendliest out there. From the ticket counter, to the flight attendants to the pilots- they all seem to have a smile on their face.

Invalid request error occurred.Southwest has a generous checked baggage policy where they allow two free bags- pretty impressive these days. (Check out a post I wrote about an odd checked item we saw at the Southwest counter here)

a group of people waiting in a terminal
Boarding Columns

Their unassigned seating seems a bit odd but it also seems to work. People line up by an assigned boarding group (A, B or C) and a number. You then line up at the column with your number on it and get to board accordingly. Due to traveling with an infant, Kim and I got to board right after Zone A. The boarding process seemed to move fast and there were no arguments or issues with people getting a seat. Overhead bin space never seemed to be a problem either- probably due to each passenger being allowed 2 free checked bags if needed.

a seat with a pocket in the back
A fair amount of space

We found the seats to be very comfortable. This was a pleasant surprise as domestic flights usually seem to offer little space or comfort. The seats actually seemed to be roomier than on other domestic flights we’ve been on. A key factor was that when the person in front of you reclined, it didn’t seem to impede on your space much.

a red and yellow packets
Meal Service

The beverage and snack service is also done very efficiently. There were no carts blocking the aisles. The flight attendants first take all of the passengers orders on iPads pen & paper or a Cashless Cabin Handheld Device and then deliver the beverages. They even came around offering refills! The snack was nothing fancy- a small bag of peanuts and pretzels but it was better than nothing.

Once the plane landed, it didn’t take long for us to get off the plane and to our surprise Lucas’ stroller was already at the gate, waiting for us! This is the first time we didn’t get stuck hanging around for the stroller.

After flying with Southwest on four segments, I have to say that we are fans. I look forward to flying more with SW this year and hope that our flights will live up to the positive experience we had our first time around!

That’s all for this week’s Flashback Friday post. If you’ve flown on Southwest Airlines, I’d love to hear what your flight experience was like?

If you’ve never flown Southwest and are against flying with them, I hope that you’ll give them a shot and judge for yourself!

2 thoughts on “Flashback Friday: Our First Time Flying Southwest Airlines- I’m Impressed

  1. Miles- We’ve also been flying with my Southwest points- Kim flies free on my Companion Pass & Lucas is free as a lap baby until early January. Kim earned companion status for this year and next already but we will now be needing 3 tickets which is a bit of a bummer but will still be a great deal.

    Southwest should be (eventually) taking on Air Tran’s Caribbean flights in the future. I read the tie-up is that Southwest does not assign seats which must be done for international flights.

  2. After avoiding Southwest for many years, my wife and I have also become fans. We pay the $15 EarlyBird fee for automatic checkin (normally getting between A20 and A30), and almost always snag an Exit Row seat (of which there are very few).

    Due to my SWA credit-card signup bonuses and Companion Pass, I fly on points and she flies free.

    SWA / Airtran flies to Puerto Rico, and evidently they plan to fly to Caribbean / Central America and Hawai’i someday. And, significantly, they are ginning up to participate in PreCheck!

    SWA is no longer a low-cost carrier, but they are a good choice for domestic travel.

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