Check out what we did during our first day in Oslo here.
A brief recap: Our flight home from Oslo was cancelled and rather than heading to the airport, I called United through Skype. I was able to get our tickets reserved to fly home the following day. After dealing with this, I asked the United rep about accommodations and was told that we were on our own.
In my post about this issue I received a bunch of comments. One of them suggested that I might be entitled to compensation and included a link to the EU Air Passenger Rights. (Norway is not a member of the EU but they still follow the rules of the EU Air Passengers Rights.) After skimming over the rules I thought that we didn’t qualify but turns out I was wrong.
I spoke with United’s only supervisor at Oslo airport and he said that we should’ve been covered. He couldn’t help me on the spot but told me to write in to united.com/feedback to file a claim.
A day after arriving back from Oslo I sent in the message and was told that I would have to wait a ridiculous 14-21 days for a response! I also reached out to United through Twitter but this got me nowhere. I went on to write the post Update: Hey United, I Want My $158+ Back.
So now that a week has passed, I am getting a bit antsy. I don’t like standing by and waiting. It just doesn’t feel right. In my opinion, in a situation like this it’s best to deal with the issue now, not in the future.
I see it as having 3 options. I can:
- Wait to be contacted by United
- Call United and see if there is someone to speak to
- Send United an Air Passengers Rights EU Complaint Form
My favorite option is the third one but there is an issue with filing the complaint. According to the form I should wait up to 6 weeks for a response. More waiting… ughhh.
I’m not sure that it pays to file the EU Complaint Form prior to hearing back from United about my initial inquiry. Maybe I should give UA a call to see if I could speak with someone to escalate the matter.
What would you do in my situation? I’m open to opinions and suggestions.