After having a nice (extra) day in Oslo, we headed to the airport for our flight home a day later than originally planned. While there I had a couple of conversations with other stranded passengers who were also on our flight. I found out that while United told me that I was on my own in booking my accomodations, these 2 other passengers had their hotel stay and meals covered by the airline.
This new found information led me to have a discussion with United’s only surpervisor at Oslo Airport (OSL). Check out my post Hey United, I Want My $158+ Back if you are curious about the rules and regulations that I discovered.
After writing my post and following the United Supervisor’s instructions on how to claim my money back for our hotel stay and meals, I was shocked at the automated response that I received.
I filled out a form on united.com/feedback and received an automated response soon after. I expected to find out that I would be contacted within a couple of days but the message stated:
Thank you for contacting United Airlines. Our Customer Care team is currently responding to most inquiries within 14-21business days.
14-21 days seems a bit ridiculous! It’s quite a long time to have to wait to attempt to resolve an issue that I was misinformed about. It makes me wonder, just how many people are on United’s Customer Care Team?
I then decided to see if there was any other way to get a quicker response about my claim.
I find United to have a pretty weak social media presence but they seem to be trying a bit harder these days. I figured that it was worth sending a tweet to find out if there was a quicker way to get a response for my issue. In the past when contacting American Airlines and Delta, this technique got me surprisingly good results!
And this was their response:
I sent one more tweet to United which got no response:
So there you have it. I am stuck waiting so I can’t really deal with this issue until I receive a response. Maybe I should give United a call but I just don’t think that will accomplish anything.
What do you think: Is 14-21 days a fair amount of time to wait for a response from United?