I recently wrote about how I used my $300 United credit from a flight cancellation to book a flight to Atlanta for the Freddie Awards.

When I booked my flight back in January, I didn’t know much more than the date of the ceremony. I wasn’t sure what time it started or if there would be other related things going on due to it.

My original booking was flying out of Newark Airport at 12:22 pm, arriving in Atlanta at 2:45 pm. I figured that this would give us ample time to get to our airport hotel, freshen up, change and get over to the event on time.

Then I got a notification that our flight had changed. Continue reading Shocking: Great United Customer Service! →