Yesterday Uber NYC e-mailed an incredible offer with a holiday gift from American Express.
The gift allowed for two free rides, up to $65 which originated from a select group of airports, including all three in the NYC area.
When I went to enter the promo code, I thought it was accepted and then thought nothing more about it until the evening.
When I got home from work, I was telling Kim about this great promo but I didn’t see anything come up in my account.
I decided to try to add the promo code once again but I got a message saying that it had expired!
I knew that we could definitely make use of this offer at least one time and didn’t want to lose the savings so I decided to send Uber a message. I got a response from Uber NYC within an hour saying that they were happy to help. They also asked for a screenshot of the promo.
I sent in the screen shot and received a response this morning. Here is what the e-mail said:
I would like to inform you that the promo will automatically apply to your next trips. In case, if the promo will not apply, you can write us here. We will be more than happy to adjust fare for you.
A client like you truly deserves the best of customer service, so if you need further assistance, we are just one email away and we are always here to support you.”
Uber has always had great customer service and it was nice to see the problem resolved however, when I went into the Uber app, I still did not see the promo!
Once again, I added the promo code and what do you know, a screen came up showing the offer of $65 OFF!
Airports included in the promo are LGA, JFK, EWR, BOS, DCA, IAD, IAH, ORD, MDW, SEA & LAS. To get the free rides, you must select an American Express card as your payment for the ride. (Offer expires 1/1/17)
Did you get in on the free Uber airport ride offer? If not, trying adding code AMEXAIRPORT in the promotions section of the app.
Get a FREE Uber Ride:
If you haven’t yet signed up for an Uber account, consider using my link and you’ll get a free ride, up to $20. (After you take your ride, I’ll get credit for a free ride too.)