In the middle of March I was really psyched to have Reconsideration Line Success for the Chase United Explorer card.
After receiving mailers quite a few times for a 50,000 miles bonus offer for the United Explorer card, I decided to apply. I was told that I’d get a decision within 30 days. A letter came that I was denied but I was able to call in and get approved. (Check out the link above for more details.)
I’ve since spent more than the required $2,000 spend and have been expecting the bonus miles to post pretty soon.
When I got home from work last night, I had a mailer from Chase which at first looked like a piece of junk but it actually contained some very bad news.
The mailer stated that the “bonus premium” was only available to new card members. Since records showed that I had taken advantage of the offer or a similar one within the past two years, my account was not eligible!
My first thought was WHAT! When I called into the reconsideration line, I had discussed the offer when I got approved. If I didn’t qualify for the bonus, I obviously didn’t want the card!
I had one thing to do- call customer service and plead my case as to why I deserved the bonus.
Upon calling in, I was asked why I was calling by a relatively friendly rep. I explained the situation and expressed my frustration with having put a good amount of spend on the card after being approved only to be told I did not qualify for the bonus.
I was a bit surprised when the rep apologized for the mailer. He actually said that it was a mistake which many people had received.
I was then told that the 5,000 bonus points had posted to my account. My answer- it’s supposed to be 50,000! The rep then saw that the initial 5K bonus was due to adding an authorized user.
He then let me know that my account did mention I would receive a 50,000 points bonus and I was supposed to get it around June 3rd!
He apologized again and I thanked him for bringing me this good news!
If you receive a mailer from Chase stating that you won’t be receiving a bonus, I’d still give customer service a call but odds are, it’s a mistake. (I was told that tons of people were calling in about this like I had.)
If you ask me, Chase should’ve sent these mailers out on April Fools Day rather than mid- May. Then they would’ve had a solid excuse for this error!