A couple of weeks back a new perk came out from US Bank where some FlexPerks cardholders could get 12 Free Gogo Inflight Wifi Sessions. When I saw that my account qualified, I decided to run a Gogo giveaway.
Since receiving the offer, I got lazy and held off on activating it. I then tried to do so a couple of days in a row only to receive error messages stating that my card wasn’t eligible!
I knew that my account qualified for the Gogo benefit so I had to figure out why I was receiving the error.
I called up US Bank’s 24 hour card member services number (877-978-7446) to find out what the problem was.
The rep wasn’t too sure of this new perk but was happy to help me solve the problem. He looked through the terms and couldn’t figure out the issue. Then after a couple of times on hold, he had figured it out.
Even though I did receive e-mails to activate the Gogo benefit there was one thing keeping me from being eligible for the moment and it is actually listed in the terms. Like the rep mentioned, according to the terms, “you must have made at least one net purchase (purchase minus credits and returns) in the past 12 months prior to registering for the benefit“.
So it turns out that I haven’t used my US Bank FlexPerks card in over a year. This strikes me as a rather odd part of the eligibility terms considering I did pay my annual fee and receive two e-mails telling me to activate this offer.
The good news is that all I need to do is make a purchase with my FlexPerks card to qualify but I might have to wait 2-3 weeks to activate it. (I’ve since done the purchase requirement.)
If you have a US Bank FlexPerks card and haven’t checked to see if you qualify for the Gogo offer, you can do so here.