The $95 fee recently came up for one of my favorite credit cards, the Chase Ink Plus so I had a tough decision to make… Should it stay or should it go? My options were to cancel or try to keep my card.
If I closed my account, it wouldn’t really be the biggest deal since I still currently have an Ink Bold. The Bold offers the same 5X points benefits at office supply stores and cell phone & other telecom bills.
So what to do?
I called up Chase at the phone number on the back of my card. After inputting the last 4 of my card # as well as my zip code, I was connected to a customer service rep pretty quickly.
After going over the usual greetings, I was asked how he could help and then mentioned that I was thinking of closing my account.
The rep mentioned that he was sorry to hear that and asked if I still liked the benefits that the card offered? I mentioned that I did…
He then wanted to know then why I wanted to close my card so I mentioned how I didn’t want to pay the $95 annual fee.
I was immediately told that I was one of their best customers and then offered a courtesy $95 statement credit. I was asked if I was interested and accepted the offer.
In under two minutes from when I called, I was offered this fee credit. (I may have been on another minute or so since the rep had to read me the offer’s terms.) There was no telling me how great the card is or getting transferred to a supervisor. Quick and to the point.
I have to say that I like the way Chase handled this.
My only debate now is if I should’ve closed the Ink Plus. I’m still considering calling back to cancel so I could get the signup bonus again in the future. Thoughts?