A few weeks back I wrote about a targeted offer from Hotels.com where I could earn double Welcome Rewards nights on a minimum two night stay.
The offer came at a great time since we were looking to book rooms for our upcoming Spring Break trip to Asia. Hotels.com is a good place to turn when you’re looking to book rooms which aren’t part of the big chains…
There was only a small 2 – 3 day window open to use the coupon code and we waited until the last night to give it a try. The offer seemed simple enough but this would not be the case.
Kim and I found a room with great reviews for the first 3 nights at $54 per night. With my double rewards offer this was supposed to earn me 6 nights towards getting a free night which is 60% of the way there.
As luck would have it, when I entered the code nothing happened. I tried again and I got some sort of error message.
I decided to call Hotels.com and the rep encountered the same issues as me. Great…
After being placed on hold, I was told that I could book the hotel over the phone. After the booking he would then transfer me to a supervisor that could then apply the code to my booking.
The only issue with this was losing my 7% back from TopCashBack. (If you sign up through my link, I’ll earn a referral bonus.)
I made the booking and was then transferred to what I thought was a supervisor. When I explained why I was transferred, the rep had no clue what I was referring to! Lucky me…
This new rep told me how the code would not work so I threatened to cancel my booking unless it was worked out. After not really getting anywhere, I asked for a supervisor.
The supervisor wasn’t much help either… I heard lots of apologies but this wasn’t getting my double Welcome Rewards code applied to my booking!
I heard lots of excuses about how it won’t work due to the terms. However, I had the e-mail opened up and read the terms which mentioned no such restrictions.
I was then offered a $25 Hotels.com credit which I turned down immediately.
I explained how losing double rewards was worth more than $25 and if the code wasn’t applied to my booking, I’d cancel the reservation. I got a few more apologies and things just didn’t seem to be going my way.
Then I got an offer which I couldn’t refuse!
The supervisor wanted to know if a $100 Hotels.com credit would be fair? Hmm, let me think about this for a second- Yes it would!
If I received 6 nights (out of 10 needed for a free night) based on spending $54 per night, I’d most likely receive a free night worth not much more than $54. (That’s based on the fact that most of our Hotels.com bookings are with cheaper properties.)
Sure enough, an e-mail arrived with my $100 Hotels.com credit, just like the supervisor promised. I’m hoping that this will get us two free nights on our upcoming trip.
What would you rather have- double Welcome Rewards nights for up to 3 nights or the $100 Hotels.com credit? I think it’s a no-brainer…