A deaf couple received an apology from American Airlines over a note left on their luggage by an employee.
The note which was left on one of their bags said “Please Text Deaf And Dumb“.
The couple were coming home from a trip to Hawaii to Houston when one of their bags was lost. It was returned later on with a handwritten note stating the message above.
The airline had an interesting explanation for the note: the worker isn’t a native speaker and wrote the note to let the driver know to contact the couple by text when delivering the bag.
According to a statement released to NBC 5 DFW:
“There was no malicious intent on the part of the baggage handler. He was trying to warn the driver delivering the couple’s lost bag to text them (not call them) for they are both deaf and ‘mute.’ But he isn’t a native English speaker and a common substitute word in many cultures (obviously, going out of practice in English) is ‘dumb.’ AA has reached out to the family to apologize & convey there was no insult intended. The handler, along with many other employees, will undergo sensitivity training.”
So what do you think, did AA handle the situation well with their apology? I think a flight back to Hawaii would be well deserved.
Find out more in the article from NBCDFW.com HERE.