Last week I wrote about a cancelled flight in business class where we ended up having to fly coach to Toronto. I wondered if we were owed compensation from American Air.

During this trip to Toronto, many things went wrong. Due to a mistake with our booking, I’m waiting on a refund of 40,500 Avios + $143.79 from British Airways.

During this whole saga of bookings mistakes and cancelled flights, the one thing that did turn out well was Marriott customer service helping us out so we didn’t lose a free night certificate.

While I’m still waiting on my refund for British Airways to post, I heard back from American Airlines Customer Relations much faster than I had expected. Continue reading Cancelled Flight in Biz, Flew Coach- Did AA Compensate? →