A couple of days back, I booked an award flight using some Delta Air Lines SkyMiles on a partner airline.
The following day, I received two congratulations e-mails from Delta.
The first e-mail congratulated me for “hitting 50,000 miles” (image above).
The thing that I found odd about this message was that I only “hit” 50,000 miles due to redeeming some miles the day before, for an award flight.
What I don’t understand is, why am I being congratulated for hitting 50,000 miles when I had almost double that amount less than a day before?
Fifteen minutes after that first message, I received another congratulations.
This e-mail congratulated me for using my miles.
I’d definitely consider this a more appropriate message.
In this e-mail, Delta Air Lines said, “We’re so glad you’re enjoying your miles—it’s a great feeling.” I couldn’t agree more- it did feel great! However, it didn’t feel great when I wasted my time during my very frustrating Delta Air Lines award booking fail, a couple of months back!
Overall, it was a nice gesture on the part of Delta Air Lines to send off these e-mails, even if one of them didn’t really make much sense.
