These trips were made possible in part thanks to the Southwest Companion Pass. I’ve had the pass two times and Kim has had it once. (My most recent Companion Pass just expired on December 31.)
Yesterday I received a couple of odd e-mails from Southwest Airlines.
The first e-mail (at 11:04 AM) was pretty exciting but surprising.
The subject was “Congrats! You earned Companion Pass.” This was strange considering I earned (from what I recall) no points towards the status in 2016. Regardless, I was happy to have another year to use my remaining Southwest points with the pass.
(For those of you unsure of what the Companion Pass is, when earned it allows the person to choose a friend to bring along when they fly whether on an award or paid flight for free, not including taxes and fees.)
Then the second e-mail arrived (at 7:45 PM) with some info I had a feeling was coming.
The subject was “We’re sorry- Incorrect 2017 status e-mail.”
Here is the message I received:
According to the message, I received the e-mail in the airline’s year-end processing for Companion Pass status. It also mentioned how I did not earn the “status reflected“. The airline also understands that the e-mail “may have caused confusion and/ or frustration“.
Southwest also “appreciates your understanding when we make a human error like this one.”
It’s hard to get frustrated if you know that you did not earn Companion Status. I know that I didn’t. However, how does the airline make this kind of ridiculous error? Does Southwest not have computers which track who earns Companion Status? I find it hard to believe this was human error! And how do they know that we understand when they make an error???
Regardless, maybe Southwest Airlines should make good on this mistake and offer all of us who received this error a one-time use Companion Pass? I think I’ll keep dreaming…
Did you receive the Companion Pass error e-mail from Southwest Airlines? If so, how do you feel about it?