When the annual fee posted to the account for my Citi American Airlines credit card, I knew there was something I had to do.
I rarely am willing to pay a credit card’s annual fee and this was especially the case for this card. I can’t say that I see much value in the card making it worth paying $95 to hold onto.
I decided to call the number on the back of my card and find out about a retention offer.
Years back, I remember calling in and if you mentioned the word cancel, some miles would be thrown our way to rethink our decision. I’m not talking a ton of miles but 2,500 miles + for pretty much doing nothing would definitely make me accept and think a bit longer.
More recently, Citi would offer to waive the annual fee and include a bonus of 1,000 miles per month for 18 months when spending $1,000. Definitely nothing to get overly excited about.
So I called in and mentioned I was thinking of closing my card and the rep said the usual oh no, is there any reason why etc… I mentioned how I didn’t want to pay the annual fee so she said she would see if there were any offers to waive it.
In the past this would usually be a brief hold or even a transfer to another representative. But with a few clicks of her computer, I then heard that there were no options to help with the annual fee.
I guess I wasn’t such a valued customer anymore.
I was offered the opportunity to change my card to one without an annual fee, the Bronze Card… I politely declined and asked one more time if there was anything else or someone else to speak to.
The answer was no and my answer was to go ahead and close the account.
Have any of you recently received a retention offer on a Citi American Airlines credit card? If so, please let us know what the offer was.