In late June, United Airlines opened a customer service center at New York City’s historic train station, Penn Station.
When I came across this news, (although I was a bit late to hear about it) I thought it sounded like an interesting idea. But, why would an airline need a customer service center at a train station???
According to United Hub, “Next time you’re passing through New York Penn Station, you can meet with a United representative to enhance your upcoming flight, book future travel, and more“.
United also claims that it “highlights our commitment to travelers in the New York/New Jersey area“.
I have to say it does sound pretty convenient for those that pass through Penn Station that fly United to have this option. United is also looking to make the space a place where customer can engage with the airline and learn about new services, products and promos.
When the area opened, a variety of prizes were given away. For the current week of August 3, you can get a free lei and enter for a chance to win a trip to Hawaii! (Trips start from NYC.)
Throughout the month of August there will also be other prizes and promos each week. Starting in September, the fall lineup will be announced, featuring products, partnerships and news.
The United Airlines space at Penn Station is located near the main concourse and Amtrak waiting area. It is open from 7:30am to 6:00pm, Monday through Friday. Customer service assistance is available from 9:00am until 5:30pm.
Find out more from United Hub here.
Ed C- Good point! This definitely could’ve been opened due to them leaving JFK.
This is probably because they are ending the PS flights to JFK.
EWR wouldn’t be so bad if there weren’t so many delays/issues out of Penn/PA. They need to build that second tunnel ASAP but its not coming anytime soon hence travel to EWR will be worse (via road and train) from NYC. UA is definitely Thinking-Ahead Friendly.