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In recent months I’ve written about retention offers that I’ve received for a couple of credit cards.
Back in January I received $10 Profit + Up to 16,000 Bonus Miles to keep my Citi AA American Express card. Earlier this month I called up American Express regarding the annual fee on my Platinum Card. Find out what I was offered here and also check out the update here.
So now the fee has come up on yet another one of my Citi AA credit cards- the Visa variety.
I decided to call in to see if there was any retention offers available to me.
Here is the info that I received:
Rep 1: After explaining my problem with paying a fee, the rep was quick to tell me that she could not waive it and they never do. She then suggested that I go with a card offering the Thank You program or switch to the no fee Citi AA Bronze card which only gives 1 mile per $2 spent!
I wasn’t interested in any of her suggestion and mentioned how I’ve had fees on Citi AA cards waived in the past. I then asked if there was someone else to speak with regarding my situation.
She then transferred me to an account specialist to further discuss closing my account.
Rep 2: The rep in the retention department seemed to be much friendlier, more knowledgeable and understanding. I guess that’s their job! I explained my concerns about the fee and also mentioned how lots of other cards offer better perks like category bonuses etc… The rep understood my concerns and then went on to tell me about all of the great perks that come with the Citi AA cards. He also said that the fee helped to cover the costs of these perks.
I was then placed on hold to see if there were any offers available.
After a brief hold I was given a couple of options.
- I received the exact same offer that I had received for my Citi AA Amex card last month: a $95 statement credit to keep my account open and for 16 billing cycles if I spend $1,000 or more, I would get an additional $1,000 miles.
- Get 3,000 bonus miles for keeping the account open (but I would still have to pay the $85 annual fee).
Of course I could also pick my own option and just close the account.
Option 2 was out of the question. I was definitely not going to pay $85 for 3,000 miles when I could buy pre-paid cards for under $25 to earn the same amount.
Now, do I close my account or accept the same offer that I already have on my Citi AA Amex?
I decided to accept the offer of option #1 although I am now thinking that I should’ve just closed my account.
Why the change of heart? I can’t see taking advantage of the 1,000 bonus miles for spending $1,000 per month. I already have this offer on another card and then there seems to always be a new card which needs minimum spends being met. With this scenario it won’t leave me much opportunity to earn those bonus miles!
What do you think- should I just keep my card open for now or call back and close it? Have any of you received a more generous retention offer from Citi?
In Other AA News:
- Find out if there are Big Changes Coming To American Airlines
- Check out a really cool video posted by AA: A Big Surprise At the Airport
- Is it Worth Buying U.S. Airways Miles With 100% Bonus?
- You can add up to 40,000 miles to your American Airlines account by getting a U.S. Airways Premier World Mastercard. Once AA & US Air are fully merged, your Dividend Miles will merge with your AAdvantage account.