I recently wrote about A Hilton Grand Vacations Timeshare Offer We Couldn’t Refuse.
With this offer, the Michael W Travels family will have 4 days 3 nights in Orlando, Florida. The thing is that we still need one more hotel night!
I’d like to use points for the last night, so I narrowed the options down to an IHG property booked as a Points Break or a booking with Wyndham Rewards
I have enough Wyndham Rewards points for 6 nights plus some extra.
The Wyndham Grand Orlando Resort Bonnet Creek looks like a very nice property and one that would make for a great redemption if not for one problem- availability!
I did a search for the night we were looking to book. The property is available to book when paying with cash or cash + points, however it is not available as a Go Free award!
This didn’t seem to make a lot of sense! If the room was available with both methods of payment mentioned above, why could it not be booked for 15,000 points for free?
I decided to call Wyndham customer support to try to get some more details.
After explaining the situation and the frustration I was having, the rep did a search and confirmed that it wasn’t available as a Go Free night. He also told me that he did not have a specific answer as to why I couldn’t book with points for a free night. He went on to say that it was a decision of the property when they offer Go Free nights.
You’d think that Wyndham Rewards would have set criterion as to when rooms are bookable as a Go Free award. Apparently, its up to the discretion of the property! Strange.
The rep also mentioned that I could call the property’s front desk and ask about the booking issue. I somehow doubt that the front desk staff will have a clue or that I’ll get anywhere with this, so I didn’t bother to contact the hotel.
I decided to send a tweet to @Wyndham on Twitter, I’m currently waiting for a response.
Have you had success booking Go Free nights with your Wyndham Rewards points or have you been frustrated by a lack of availability?