I currently have a few Citi AA credit cards active and don’t really have a need for some of them. Before closing a Citi card, I always try to get a retention bonus.
A few months back instead of closing one of my cards I received 3,000 bonus miles and an offer to earn an additional 750 miles for spending $750 or more per month for up to 16 months. Not a bad deal if you ask me!
I have another older card that I’d like to cash in for a retention bonus but have had no luck with my calls after two tries so far. Each time I was placed on hold and the rep could not reach a retention specialist. I was told that I have two options- close the account or call back. I’ve been going with the call back approach and am now hoping that the third time does the trick! I am going to keep trying until I am given a flat out “no” to giving me a bonus to keep my business.


For personal cards you can reach the Citi Retention Line at 800-444-2568.
For business cards just call the # on the back of your card & you will get transferred if you are lucky.