24:13, that’s how long…
There has been a bunch of JetBlue related posts over the past few months due to the upcoming changes being made by the airline.
After writing about these changes, I never would’ve expected to book a flight, let alone a paid one with JetBlue. However, a pretty decent fare to a place that I’ve long wanted to visit presented itself…
So I booked a flight after the JetBlue apocalypse to Charleston for early March.
After booking our flight I wanted to sign Lucas up for TrueBlue to earn miles (while not a lot) for our flight. With family pooling, every little bit counts! (Find out about Family Pooling here.)
I headed over to JetBlue a day or two later in hopes of signing Lucas up for JetBlue’s TrueBlue. After I received his TrueBlue number I’d then add it to his ticket so he could earn miles for the flight.
When I arrived at the TrueBlue sign-up page I came across some pretty annoying info.
The online sign-up for was for customers 13 years or older. If I’d want to enroll Lucas, I would have to do so by making a phone call.
Talk about annoying…
I figured that signing Lucas up would be a speedy process but boy was I wrong.
I dialed up JetBlue and waited one minute to speak with a representative. I was immediately told that I’d be transferred to someone who could help with this.
Great. Back to waiting on hold.
After being transferred, an automated message told me that the expected wait time was under eleven minutes. Aren’t I lucky!
After twelve minutes on hold a new automated message said that the expected wait time was less than 15 minutes. Really???
Twenty minutes, 35 seconds into my call to JetBlue, I finally got another live operator on the phone.
I was then asked some important information in order to sign Lucas up. (They first asked for my TrueBlue number along with my address and an e-mail address. I also needed to provide an alternative e-mail for Lucas’ account.)
When Lucas’ account was all set-up, the counter on my phone said 24:13. So according to my research this is how long one can expect to complete the process of signing a child under the age of 13 up for JetBlue’s True Blue!
After we were done with the TrueBlue sign-up process I asked the rep if it was possible to add Lucas’ account number to our upcoming reservation which they were able to do quickly.
Since I had to make the call, I might as well kill two birds with one stone…
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Thanks for posting this info, it saved me from having to make multiple calls! I created an email address for my three year old son before I called and my call was answered and resolved within 11 minutes total. I was very pleased. And, to your point, I also had her add my son’s true blue number to the existing reservation we have. Very productive!
floreksa- Thanks for the info. Looks like around 20 minutes is a safe bet for something that should take 1-2 minutes to do online…
Just called for my daughter. Started at 8:51am. Got the 1st pickup at 9:00am. Transferred. Was told my wait time would be another 19 minutes. Got a hold of a rep 11 minutes in. Total time 20 minutes.