I’ve been putting off applying for a Citi Executive AAdvantage card for Kim for way too long and decided to finally get it taken care of last week.
(I’ve already received two Citi Executive AAdvantage cards which come with an amazing 100,000 bonus miles each. If you haven’t already taken advantage of this offer, you can still do so by applying here (not an affiliate link). The card comes with a pricey $450 annual fee but after a $200 statement credit you are really only paying $250.)
Besides finishing the spends on my Citi Exec cards, there was another reason why I put off applying for the card for Kim. Odds were extremely high that she would have to call in to get the approval. This was the case for both of my cards and from what I understand for everyone else. Kim always has to call in for new cards due to a fraud issue she had a few years back.
After I filled in the application, I dialed up Citi and passed the phone off to Kim so she could (hopefully) get an approval on the spot.
Kim went through the usual pleasantries and confirmed various bits of info before being placed on a 3 minute hold. When the rep came back on Kim was informed that she would have to call back to confirm the phone number from the application due to the security block.
After getting the call back a moment later, Lucas was chatting away. Prior to letting Kim know about her card approval, she shared some other exciting news.
According to the rep, they are never allowed to have their cell phones out while at work. However today was a little different for her. She was allowed to keep her phone out since she was waiting to hear the great news that her first great-grandchild was born!
I only heard this story due to hearing Kim say to the rep “you don’t sound old enough to be a great-grandmother!”
So during this phone call, Kim heard two bits of good news- approval for an awesome credit card offer and some great news for the Citi rep!
I always find it nice when you get into a somewhat personal conversations with the card company representatives while on a routine call.
Have you ever had an unrelated conversation while calling in for a credit card?
You can add up to 40,000 miles to your American Airlines account by getting a U.S. Airways Premier World Mastercard. Once AA & US Air are fully merged, your Dividend Miles will merge with your AAdvantage account.