Did I Receive A Citi ThankYou Premier Retention Offer?

Citi Thank You Premier

Recently, I had a big decision to make about my Citi ThankYou Premier credit card.

When the $95 annual fee came up, I needed to decide whether or not I should keep it or close it.

My first reaction was that this card was a goner. I had previously used up just about all of my points, leaving my account with a miniscule balance of 33 points.

Rather than just close the card, I figured it wouldn’t hurt to  see what kind of retention offers might be available.

I called the phone # on the back of my card and it took me over two minutes to get to a real person. Definitely annoying…

I then went on to explain how I wanted to close the account, mainly due to not really using my Citi ThankYou Premier anymore as well as the $95 fee. The rep immediately mentioned that since my concern was the fee, I could convert my card to a no annual membership fee card with Citi. She then said, “is that OK?” I quickly responded, no.

After a silent pause, I was told that I was going to be connected to an account specialist who could assist me better.

Again, I was asked for the reasons why I don’t use the card. I mentioned how I use certain cards for different kinds of purchases etc… The rep then mentioned how I get 3X points on travel, 2X points on dining. She tried to make a big deal about all of the great travel perks included, as well.

The retention offer:

I was told that there was an opportunity to get 1,000 bonus points plus a $95 credit to cover the annual fee if I spend $1,000 per month on my Citi ThankYou Premier card for 3 months.

After hearing the offer, I said something like 1,000 bonus points isn’t really much of an offer. The rep seemed to think that it was a great offer and didn’t have anything else for me.

I passed on this weak retention offer and was then told that I’d now need to wait 24 months for a new card which earns ThankYou points.

Before finishing up the call I was then asked if i’d like to move some of the credit to another account. I didn’t see the harm in doing this so I moved the majority of my credit line to another card.

Have you received a retention offer for the Citi ThankYou Premier card? If so, what was your offer?

If you’re looking to get a new credit card to earn some bonus miles & points, considering checking out some offers here. (If you apply for and are approved a credit card, I may earn a commission. Thanks in advance for your support!)

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5 thoughts on “Did I Receive A Citi ThankYou Premier Retention Offer?

  1. Why are so many of your article titles questions? Why can’t you give a quick bit of information instead of making us click to find out?

  2. I think you made a mistake. Why not take that offer and avoid resetting the 24 month clock? No AF and 1k points isn’t horrible.

  3. I had a very similar experience a few months back. I did not take them up on the retention offer, but I have kept the card–at least for another year. I have alot of miles accumulated that I am not sure what to do with yet, but I have a goal of moving them before my annual fee pops up again. If I were constantly traveling, the 3x point feature would be worth it, but for me, not really.

  4. JD- Well what point would it be to give the info in a title? For you not to read the post? I’ll stick to picking the titles for my blog, you do as you choose for yours! 🙂

    WR- The thing is that I had 33 points left in my account and what’s 1,000 TY points worth? Not much! I’d rather reset the clock and get a new card with a signup bonus when the time comes. If I had a decent balance of points, I most likely would’ve accepted the offer.

    Jamie- Not bad! Do you have a lot of TY points in your account?

    Ed- With a hefty balance, I get keeping the card but why didn’t you take the retention offer in this case?

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