On July 4, Kim, Lucas and I had a long layover in Miami on the way home from our trip to Nicaragua.
During the layover I wondered if it was better to rent a car or use Uber.
We ended up going with Uber, only taking two rides. Our cars showed up within minutes and both drivers seemed very nice and had clean cars. It seemed like a good move to not bother renting a car….
When we got dropped off back at Miami International Airport I noticed a problem. After the ride, I didn’t receive an e-mail from Uber with our trip details including the price…
This seemed a bit shady and suspicious. However, I hoped that this was just a delay in receiving the trip receipt e-mail.
Once through security, we headed to the AA Admirals Club. A short while later (around a half hour after getting dropped off from our Uber) I noticed the e-mail I was looking for.
We had received a fare-estimate of around $7-11 from what I recall. Our fare for this quick ride of around 7 minutes cost $19.44, almost double my estimate.
I also noticed that the receipt said the ride ended at 4:48PM. This was pretty odd considering we were already in the AA lounge by that time!
It turned out that our driver, Yamil ended our ride approximately 20 minutes after we got out of the car while also driving 12.5 miles during this time…
A Google Maps search shows our destination being just 5.8 miles away from MIA and it should take 8 minutes to drive there.
Did the driver make a mistake and forget to end our fare? I can’t say that I have a clue.
I decided to rate the driver and leave feedback about my concerns.
(During my first ride with Uber back in June 2014 there was an issue with the fare. I was impressed when the community manager reached out to me based on my survey, eventually refunding me $24. Find out more details here.)
I was impressed once again by the response. The next day I had a message from Uber apologizing for the incorrect timing of this trip. My fare was “recalculated and adjusted” to $11.76, refunding me $7.68.
This made the fare closer to what I expected to pay.
I give Uber credit again for helping out with this strange situation.
While I’m impressed with Uber’s customer support in the matter, I’m surprised and disappointed by the driver’s actions unless it was just a mistake….
A bit of advice: Make sure to always check your Uber receipt after a ride. Look to see that the time of the ride and distance appear to reflect the ride you took.
(If you don’t already have an Uber account, you can sign up with my link. You’ll get your first ride free, up to $20 and after you take your ride, I’ll also earn a free ride up to $20.)
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